Investigator Training Courses
Investigation Interviewing Skills Training Course
This course is seen as the benchmark for structured, skills-based investigation interview training. It focuses on interview structure, planning, skills and getting to the truth in a relatively short time. It is suitable for interviewers of employee fraud, disciplinary matters and other criminal activity. The investigation interviewing skills course is frequently used as part of essential induction training, with all relevant staff of companies attending.
SCAN Statement Analysis Training Course
The SCAN technique relies on the theory that people really want to tell you everything - even when they're guilty! The SCAN training course will show you how to interpret any statement from beginning to end. Every word in the subject's statement - the pronouns and connections, the subjective time, the changes in language - will 'talk' to you and show you the answer. The SCAN training course is suitable for anyone whose job involves investigating suspects of criminal or fraudulent activity, pre-employment screening, and establishing truth from deception.
Cognitive (Witness) Interviewing Skills Training Course
Cognitive interviewing has been shown to provide well over 50% more accurate information than a standard 'question and answer' interview, and assists interviewers to understand the processes of memory. Practical exercises are undertaken which will consolidate the learning and show how powerful, flexible and effective the process is. The cognitive interviewing skills training course is suitable for anyone engaged in interviewing willing, co-operative witnesses, victims and suspects of criminal or fraudulent activities.
Difficult Suspect Interviewing Skills Training Course
Investigators know that there are occasionally some interview situations where standard methods are not fully effective. The difficult suspect interviewing course covers a range of vital skills in addition to planning, interview structure and behavioural psychology - conversation management and listening skills, and especially managing deception, hostility and silence. We would recommend students who attended the investigative interviewing skills course undertake this course for further development of skills gained. It is also wholly appropriate for experienced interviewers.
Telephone Interviewing Skills Training Course
This course, and the technique that you are taught within it, will provide both a structure to work with, and the interviewing skills required to undertake a successful interview over the telephone. We will look at the theory and psychology of deception, information recording and the use of timeline plotting. The telephone interviewing skills course is suitable for anti fraud investigators, compliance officers, auditors, personnel, bank and insurance investigators - anyone responsible for investigating and interviewing people where they need to determine the truth over the telephone.
Influencing and Persuading Skills
Whether you want to make a successful business case, get others to adopt your ideas or make a request when you have no authority this practical and experiential influencing skills course is for you. The principles covered in this workshop will help you to build your credibility, get others to accept your ideas and suggestions and negotiate with confidence.
Looking for Clues in Body Language
How does a person's body language change when they are not telling the truth or avoiding answering an uncomfortable question? What clues can we look for to tell us when to be suspicious or when to ask more probing questions? Telling lies involves betraying our natural instincts to be truthful and, while we can chose the words that we use carefully, our body language can give us away.
This workshop takes you through the classic tell-tale signs that give us away when we lie, or are being guarded in what we say in a practical, lively way that you can remember and apply in a variety of situations.
Bespoke & In-House Training Courses
We have always run the courses we have listed here as in-house training courses. But beyond that we will design a bespoke training course especially for you, with your needs, staff, and company policies in mind.