Course Title: Advanced Interview Skills (Difficult suspect and hostile witnesses)

Duration:3 days

Dates:

12.06.12 – 14.06.12
16.10.12 – 18.10.12

Costs: £1375.00

Course Overview

The Advanced course can be a follow up to the Investigative Interview skills course or as an alternative course for any interviewer including beginners. It will provide additional skills in methods of controlling an interview.

Based on advanced police training accredited by the National Crime Faculty, it covers interview skills in depth including, planning, behavioural psychology, conversation management, listening skills, recognising deception, managing hostility and silence. Many experienced interviewers have been amazed at how much they have gained from the course.

Who should attend?

This course is particularly suitable for information gathering interviews, especially of customers, clients, contractors, members of the public or employees suspected of fraud or other criminal or disciplinary activity; its purpose being to obtain information and evidence and possibly challenge deception. The knowledge and skills covered are generic and adaptable so those engaged in recruitment interviews will also gain from this course.

Delegates who have attended the Investigative Interviewing Skills Course should undertake this course to understand a very different model and higher level of skills. However new interviewers will also find this invaluable as a career start.

Course outline

• Analysis of interview limitations and how we deal with information
• Conversation skills -getting others to talk more or less!
• Conversation skills- getting others to talk more or less!
• Non-verbal communication and questioning skills
• High level listening and memory skills
• Pre - interview planning and memorising of information
• Psychological profiling and management of difficult suspects
• Interview explanations and structure in conjunction with note taking Recognising and managing deception, evasion and hostility

Learning Objectives

By the end of the course delegates will be able to explain and demonstrate:

• The processes of rapport, interview limitations and issues of personality
• Useful elements and limitations of, non-verbal communication
• Higher levels of listening and questioning skills
• A model of interview planning and memory enhancement for interviewers
• Understanding of psychological issues relevant to suspect interviewing
• The psychology of interview explanations
• An interview model and interview structure in conjunction with interview note taking
• The recognition of key factors in deception, evasion, hostility and its management

Business Outcomes

• Improved levels of planning, knowledge and interviewer skills raise effectiveness and save time, with relevant cost benefit
• Better evidence on which to base decisions regarding case disposal
• Improved control of interview content and contact leads to cases containing more relevant details, checkable facts and identified inconsistencies
• Raising staff confidence levels, leads to increased job satisfaction, reduced staff turnover and higher employee engagement indices
• Better fraud prevention and increased levels of detection lead to the reduction of losses and a stronger control environment