Course Title: Cognitive (Witness) Interviewing Skills
Duration:3 days
Dates:
Costs: £1,375.00
Course Overview
Witness evidence is vital and common to all investigations; the depth of detail obtained can make a significant difference to the final outcome of the case. Suitable for auditors, insurance and bank inspectors, compliance officers, systems analysts and personnel officers involved in protracted information-gathering interviews.
The course provides proven methods to help interviewers get a clearer 'picture' of what interviewees saw, said, or did. It also imparts knowledge and interview skills especially about memory, interview structure and how to get far more accurate information than the witness believed possible. Research has shown that over 50% more information can be obtained by using the Cognitive Interview method. Practitioners however believe that it is far higher and this model is standard training in the U.S. and UK police and is increasingly being used successfully by investigators in the private sector.
Who should attend?
The cognitive interviewing course is suitable for anyone engaged in interviewing willing, co-operative witnesses, victims and occasionally suspects of criminal or fraudulent activities.
Course outline
- Analysis of interview limitations and how we deal with information
- Explanation of how genuine memory works relevant to Cognitive Interviewing
- Conversation skills- getting others to talk more or less!
- Understand and manage non-verbal communication
- Advanced levels of listening and questioning skills
- Practical role-play interview scenarios with supportive feedback
- Effective note taking process
Learning Objectives
By the end of the course delegates will be able to explain and demonstrate:
- The core skills of Cognitive Interviewing
- How memory works and the processes of memory
- Relevant elements and limitations of non-verbal communication
- High levels of listening and questioning skills
- The processes of rapport building and interviewee limitations
- Practical application of skills learnt to a live Cognitive Interviews
- An analytical system of interview note taking
Business Outcomes
- High levels of knowledge and skills raise the effectiveness levels of interviewers - saving time and reducing staff costs
- Raising staff confidence levels, leading to increased job satisfaction and higher employee engagement levels
- The ability to obtain increased levels of detailed information increases convictions in court or disciplinary actions
- Raised levels of confidence and accuracy from witnesses and victims
- Better fraud prevention and increased levels of detection lead to the reduction of losses and a strong control environment
Booking Form
Terms and Conditions
The fees include: -
Morning Coffee, Lunch, and Afternoon Tea each day.
Tuition and Participant Certificate
All relevant materials including: -Full course notes plus:
For Investigation Interview, Difficult Suspect and Telephone Interviewing courses:
The DVD of the participant’s interviews
For SCAN courses: Complete Workbook and accompanying CD-ROM.
The Venue
SCAN courses for 2010 will be held in central London or Rugby.
Please note SCAN courses are not run as residential courses
All other open courses are held in the Hallmark Hotel and Spa, in Bournemouth.
This recently refurbished hotel has specialised training facilities. It is centrally located with health and fitness
suite, it has 2 in door pools gym and spa suite. All facilities are available to residents.
The Hotel Charges
A room is available at the venue at a preferential rate of £90 for course participants. The hotel rate applies to
overnight accommodation if required.
The rate includes VAT and covers one of the hotel’s standard rooms, plus dinner and a full English breakfast.
This together with the course fee means all meals are included. To take advantage of the rate, reserve the
hotel room through Argent when you book a place on the course.
Booking and Cancellation Conditions
Making a booking implies acceptance of the following conditions: -
- 1. Methods of booking, confirmation, cancellation Etc.
- (a) Only provisional bookings will be accepted by telephone.
- (b) Bookings and cancellations must be in writing or e-mail. Fax will be accepted and, in consequence, will be binding as sent or received
- 2. Payment of Fees
- (a) The full fee is payable with a booking or on confirmation of a provisional booking.
- (b) A provisional booking will be held for 10 working days to give time for the fee and written booking to be received.
- 3. Cancellations
The following policy for the refund of fees will apply when a client cancels a booking and will be calculated from the Sunday before the week in which the course is due to be held- (a) Over 30 working days notice of cancellation - full refund.
- (b) 30 or less working days notice of cancellation - no refund.
